Eze- A brand aspiring to become India’s first Technical Service Assistant
Have you ever experienced theft, losing originality, inappropriate charges on submitting your expensive gadgets for repair?
From where do you source full information about a new gadget you have recently bought?
“Even I found out that there is no open source platform where people like senior citizens, new product users can inquire about their products and its features. That inspired me to create a solid platform as a brand for providing Technical Service and Free Technical Support for Mobiles and Computers.” Says Aashiq Ahamed, founder and CEO of Eze (a brand of Gofar). And that is how Eze was born.
What is Eze?
Eze is a personalised product care assistant, offering technical services for mobiles and computers through their web-based platform to consumers and corporates. Founded by
Aashiq Ahamed F – Founder & C.E.O
Bhavyadeep Garg – AVP – Admin Operations, and
Abdul Raghman – AVP – Technology,
Eze aspires to become India’s first Branded Network for Technical service and support with disrupting technology & facilities in the same. “We are into providing consummate Technical service and Technical assistance for Mobiles & Computers through our web-based & mobility platform. We promote both walk-ins and Online booking as we vision to transform & organise the whole technical service and support industry which is inevitably unorganised and a huge mess now. We are working with some of the par excellent systems and expertise to come up with our own exclusive product.” Says Aashiq.
What problem does it solve?
Most of the times expensive products lose their originality when they are given for repair, different agencies charge differently for the same spare part. Moreover, it is time-consuming for people to hunt for a suitable vendor and to keep himself updated on the recent changes with respect to his product.
Eze takes the burden off your shoulders by providing a single platform where you can get 100% original, OEM quality products at a standard price. Further, you need not take the extra effort of going out in scorching heat, Eze does it for you by providing efficient logistics (pickup & delivery). Their timely updates on your products come as a cherry on the cake.
“People are very concerned when they buy product but when it comes to service they give it to any local vendor and loses quality – we solve this problem by becoming the first brand for service and trying to build a chain of Eze service stations” adds Aashiq
Unique in its own way
Trying to become the first brand for Technical service and Assistance. Eze provides complete authorization to the new service providers.They have customised web technology for online booking for repairs and assistance for all types of mobiles and computers.
“We provide Price discovery mechanism (Standard pricing), OEM Quality, Free Logistics, Transparency, Data Security, Tracking, Packaging, exclusive warranty, and Free Assistance.
We have our own unique and cool ambience in our Eze points, where customers can get in anytime for service, free support, inquiries, coffee, and magazines related to their products.
We have an exclusive feature on our website called Ezebox where people can store their products and can get regular service timeline, Eze recommendations, specifications etc.”
On enquiring about Eze’s notable achievements so far, Aashiq mentioned “We are doing monthly sales of 1.5 to 2 lacs within 3 months of incorporation.
We have completed about 200 products successfully in the time duration of just 2 months with meagre marketing.
Our biggest achievement is the fact that more than 50% of our clients are repeat customers. We have very high customer retention.”
A sneak peek into the secret sauce of their success
Yes! We mean their revenue model. And here is what Aashiq told us candidly,
“Our revenue model is straight and simple, we give franchise and authorizations to the existing and new service providers and provide them new business. We take franchise commissions from them for each business.
Our model for B2B is to have a contract with e-commerce companies and manufacturers and to become their service partners and to provide third party services to their customers.”
Where do you see yourself and your venture, say 5 years from now?
In 5 years, we see ourselves as a global brand for service and we see ourselves as the company to represent India to the world class brands.
Visit Eze Website